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Privacy Policy
Last Updated: November 2025
Stereo Tales (“we”, “us”, “our”), through its Visibility System and related services, is committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, how we store it, and the rights you have as a client.
By accessing our website, using our services, submitting information, or participating in any part of the Visibility System, you agree to the practices described in this policy.
1. Information We Collect
We collect personal, business, and creative data required to deliver our services.
1.1 Personal Information
Name
Email address
Phone number
Business or brand details
Billing and payment details
Social media handles and analytics data (now or future)
Sensitive information voluntarily shared during discussions or onboarding
1.2 Client-Provided Content
Raw footage, audio, and video recordings
Scripts, briefs, and notes
Existing brand/marketing assets
Access to social media or advertising accounts (if provided)
1.3 Automatically Collected Data
Cookies
Meta Pixel data
Google Analytics data
Device, usage, and browser information
Any analytics tools adopted in the future
2. How We Collect Information
We collect information through:
Website forms
Calendly
WhatsApp and email
Video/audio calls
Onboarding questionnaires
Uploads via cloud folders
Analytics tools
3. How We Use Your Information
3.1 Service Delivery
Creating and editing videos
Developing scripts and creative assets
Communication, coordination, and support
Invoicing and payments
Running ads (current or future)
3.2 Operations & Improvement
Internal record keeping
Service quality improvement
Analytics and performance measurement
Future product enhancements
3.3 Optional Marketing
With your consent:
Email newsletters
WhatsApp updates
Offers, launches, and announcements
4. Sharing Your Information
We do not sell your data.
4.1 Verified Third Parties
Your information may be shared with trusted third parties essential for service delivery, including:
Contractors, editors, and creative collaborators
Cloud storage providers
CRM, project management, billing, and workflow tools
Payment processors
Analytics partners
Service providers assisting with execution or operations
Where applicable, individuals or partners who handle client data may work under NDAs or confidentiality agreements.
For major platforms, your data is governed by their official privacy policies.
Only the minimum required information is shared.
5. Data Storage & Security
We take reasonable steps to protect your information.
5.1 Storage Locations
Cloud storage platforms
CRM, workflow, or project management tools
Password-protected local drives and devices
Encrypted systems (future adoption)
5.2 Access Controls
Limited to authorised team members
Internal confidentiality practices
NDAs or confidentiality agreements where applicable
Access granted only as needed
6. Data Retention
We retain data based on operational needs:
Raw footage/project files: until project completion
Extended retention: 30/60/90+ days depending on workflow
Final deliverables: may be retained indefinitely
Billing data: retained as required by law
You may request deletion at any time.
7. Cookies & Tracking Technologies
Our website may use:
Meta Pixel
Google Analytics
Functional and performance cookies
You may disable cookies in your browser settings.
8. Your Rights
You may:
Request access to your data
Request a copy
Request corrections
Request deletion
Withdraw consent
Opt out of marketing
To exercise your rights, contact:
creators@stereotales.com
9. Data Transfers
Your data may be processed or stored in other countries depending on the tools used. Our service providers apply their own security and privacy practices.
10. Data Breach Notification
If we become aware of a data breach that may affect your personal information, we will:
Take immediate steps to secure systems
Evaluate the scope and impact
Notify you within a reasonable time period
Provide guidance on protective measures you may take
While we strive to protect all data, no digital transmission or storage method is 100% secure.
11. Client Responsibilities
To help maintain data integrity and security, clients are responsible for:
Providing accurate, lawful, and non-infringing content
Ensuring they have rights or permissions for all materials they share
Using secure methods when sending sensitive files
Keeping login credentials confidential
Informing us immediately if any unauthorised access occurs on their end
We are not responsible for losses resulting from:
Clients sharing unlicensed or restricted content
Data mishandling on the client’s side
Security issues caused by client devices or networks
12. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, consequential, or punitive damages arising from data use, data loss, platform outages, third-party service failures, or unauthorised access beyond our reasonable control.
We are not responsible for breaches or issues occurring within third-party platforms (e.g., cloud providers, analytics tools, payment processors) whose systems we do not control.
Your use of the Visibility System and all related services is at your own discretion and risk.
Nothing in this clause limits liability where prohibited by law.
13. Updates to This Policy
We may update this Privacy Policy periodically. The revised version will be posted with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.
14. Contact Us
For privacy questions or data requests:
Stereo Tales
Email: creators@stereotales.com
Website: www.stereotales.com